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August 24 2012

Agile Bits 1password

Written by / Posted in reputation management / 3 Comments

I hate writing posts like this, but unfortunately the is the second time this week, I need to use my blog to get good customer service.

By the way, I am willing to pay for good customer service, just please help me out.

I am a huge Mac fanboy. Fricken will die for Apple.

I own something like 6 Mac computers, 3 ipads, ipods and god knows what else.

All of us in the internet biz have hundreds of usernames and passwords.

I currently use Diigo for my bookmarks, and 1Password for my passwords.

Up till this week it has been a rock star program.

For some reason this week the Diigo short cuts started disapearing off of Firefox.

At around the same time, 1Password stopped being able to detect what page I am on.

I can double click on 1Password and find the password still, but it will not autofill.

Business has been expanding monstrously fast lately, and my production speed is through the roof.

Not being able to use the 1Password program as I usually do has brought my work speed down like 30 percent.

I emailed Agile Bits about this, I tweeted politely to them, and they did respond with how to try to improve it.

The problem is that their suggestion has not worked. I quickly tried it and emailed back stating the details,

painstakingly long emails with every detail described. It is now 48 hours later, and still it is unresolved.

I uninstalled 1Password, uninstalled firefox, updated all versions, removed all extensions in firefox, and still it does not work after a clean re-install.

Please 1Password figure something out for me quickly, or I am going to go look and find the alternatives. Fix this fast, and I will post how awsome you are here. The world wants to know what is going to happen next! LOL

Update! 2 days later they have it fixed.

It took one of their programmers, and then me spending 10 minutes following their advice.

Companies like this with an excellent but discounted product are going to have troubles like this.

If you really want the first class, super productive users, to use your product, I highly recommend that golden button in the corner for white glove treatment of high value players. I would have been happy to spend $100 to get that done in 15 minutes in the first place.