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August 3 2013

My problems with Hostgator

Written by / Posted in public relations / 0 Comment

As you probably know, we do public relations work for public figures and public companies. In other words, we do link building for reputation management purposes. I know how important it is for a company to maintain a good public impression, so I do not write blog posts like this lightly.

It is a bit of a long read, and I will be updating this in segments as the story unfolds.

I will make every attempt to be factual, and if you spot anything that seems unspecific or non-factual, please call me on it in the comments so I can correct it. For me personally, this was a big deal.

Before the last few months I have used hostgator, mostly without any problems.

On March 11, 2013 I received the below email from hostgator,

Hello,

Please read this email in its entirety, as it contains very important information regarding your HostGator dedicated server, IP address: 74.52.190.98, and the impending mandatory maintenance and migration that will be occurring within 48 hours.

Your dedicated server(s) are being migrated onto brand new, upgraded hardware. We plan to facilitate this migration both as quickly and easily as possible, but also want to assure you that your total satisfaction with this migration is our primary objective. We will keep you updated via email throughout this entire migration.

Please be aware that there may be small amounts of downtime and that this process does require a change of IP address and nameservers, as such it is vital that you take action in regard to the DNS settings once the actual data migration has been completed.

As mentioned, there are several automatic upgrades involved in this migration:

— All servers will now have a RAID1 hard disk configuration. In brief, a RAID1 is two disks containing exact copies of the data (a mirror) which allows for increased read speeds for faster delivery of requested data. Data can be read from both disks independently or in tandem, which also provides redundancy in the event of a disk failure.

— All servers also feature an optional Rescue & Hardware Monitoring KVM layer (which is included by default) allowing HostGator to monitor the server for any potential hardware failures and proactively resolve these issues before they result in any downtime and/or possible data loss.

— All servers will contain quad-core processors with hyper-threading enabled, which allows the for the processor to effectively share the workload at any given moment between cores resulting in the parallelization of computational processes, or simply put: increased speed.

— All servers are pre-configured to allow for the attachment of off-server SAN (Storage Area Network) backup solutions, allowing for increased flexibility and control over your backups.

At this time, there are no changes needed to be made on your part. We’ll contact you with another update, within 48 hours, once the migration process has started. When the migration has completed we will forward the traffic from the old server to the new server and we will send you another update which will contain specific details regarding the necessary DNS changes.

At that time our business was, and still is undergoing massive growth, and my time has been very, very focused on building the business.

I then emailed them the following email on 3/11/2013

Great.

There was a failure of the server a few months ago, that was fixed.

In the process this gallery went down.
https://www.purposeinc.com/photos/2008-09-26-thinktank-friday-with-surfing

Before you move it over, can you guys get this fixed as well?

Thanks,

much love,
dk

Just wait till you read what happened next….

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