So a year ago hostgator forced us to change dedicated servers. That story was documented then. Over time we have been working to move our websites to new hosting companies. So far all of that has gone well. We still have some sites hosted on hostgator.
Tonight I needed to get access to my WHM. I have been on the phone with Host Gator for 22 minutes, and they have been unable to change my password to give me access to my server.
This is no exaggeration, about the 6th time in the past year we have had a similar conversation with them.
They are very nice and apologetic, but somehow can not get the most basic function of the server, the ability to log in and out of it, to work.
Really the only reason I am writing this, is a hope that someone there will finally take enough responsibility to fix this for us.
It will still be some months before we are finished migrating all of our sites off of hostgator.
They have with no exaggeration caused me an extra 40 or more hours of work this past year, all because of the forced server migration when I was traveling, while begging them not to do it.
After a year of struggle Hostgator still was not able to get me access to my server. I believe I was able to log in once, and after that was never able to get in again. There were continued emails, phone calls etc. Each time I dealt with a different person, and although they apologized, never got me access.
We discovered that hostgator was bought by Endurance International Group, who also appear to have bought the majority of large hosting companies.
I believe that is what caused the horrible service to begin.
By the way, they never credited me for the $200 a month I paid all this time without being able to access my server.
Finally we found another company, and had the programmer move over the hundreds of small sites.
Then a little over a month ago we canceled the service. We have called them multiple times to cancel the service, and filled out the online form.
They are still trying to get me to pay for my server which we canceled:
Here is what I got in the mail today:
Dear David Klein,
Your invoice (36071531) with HostGator is now 5 days past due. Please pay all outstanding invoices as soon as possible to avoid service interruption. If payment has not been received in 5 days, your account will automatically be suspended, resulting in an interruption of service.
To make a payment, please log in with your email address and password at http://gbclient.hostgator.com/
Once logged in please click “Pay Bill Online” under Current Invoices. Or click “Make a Payment” on the left navigation bar. You may complete payment by Credit Card or Paypal on this page.
Once paid no further action is needed and your account will remain active.
We thank you for your continued business and assistance in helping us to get this resolved. Feel free to contact us if you have any questions, comments, or concerns.
They also have never contacted me about this blog post.
We have been using them the past months to track all of our sites.
You pop in the domain name and keywords, and ka-blam! They track all the rankings.
They have just done a perfect job in every way.
They just f-ing rock.
O.K., according to the Associated Press, the place the L.A. County health department found the Legionelles bacteria was the jacuzzi.
This morning, out of my sleep, I woke with a big cough that sounded like a gunshot, and out came, well, no body wants to hear, but this is months after we all got sick at the Playboy Mansion.
The whole thing has been a great story of bad journalism, assumptions, and in this case blog comment jokes turning out to be true, when it was joked to be Grotto Flu.
I remember a crowd of about 20 of us, guys and girls, crowded in the grotto, in clothes, not in the jacuzzi, all looking at the grotto, and the one girl in the jacuzzi, posing for a bunch of cameras clicking.
Apparently, that was the moment we all got sick.
It has also been interesting that I sent emails to Hugh through a few friends, offering to try to help with the P.R. of the situation, but never heard back. Either Hugh didn’t get it, or it was not a big deal to him.
We are all now part of Playboy history, having gotten one of the worst, or the worst illnesses of our life.
Thank god it was only the milder form that you get really sick from, and it goes away, and not the really dangerous one that kills like 40% of those who get it.
Thank god thinktank is outside, and we never have to worry about it.
I own 290 domain names.
That means I am spending almost $3,000 per year just to hang onto these.
Very few of these are developed yet.
Quite a few of them are variants of my name, and family members name.
(I highly recommend you buy those all up while you have the chance and no one is attacking you.)
All of them have some idea or plan behind them of what they are to become.
About every month or two I get a request in the mail of someone wanting to buy a domain name.
Usually the person has no idea what the domain is really worth.
If it is an exact match domain, like one of my cityname followed by the word chiropractic, such as BeverlyHillsChiropractic.com (which I don’t own), it can easily make the owner tens of thousands of dollars per year extra or even a hundred thousand dollars per year extra if they know what to do with it. Often people offer me a few hundred dollars for these domains, and I politely explain what can be done with it and the value.
It is funny, because I bought SanDiegoChiropractic.com for $500 a few years ago which could be very valuable to me, when I finally develop it properly.
A lot of my domain names are simply brandable domains that I bought for one idea or another. One of my favorites is roadfish.com
This spring I got one of these anonymous requests to purchase urbid.com
I had thought the name was very clever, but I did not own yourbid.com which I thought would make a good pair. I figured one day whoever owned yourbid.com would make me an offer on urbid.com so they could complete the pair.
When the offer came in, I believe the were offering me something like $500. An offer that high to me means the person is serious about buying it. I figured they must be the owners of yourbid.com
I put the word out that I needed the advice of a good domain appraiser. I believe it was Lauren Vacaerllo, genius SEO and internet marketer who got me in touch with a domainer. It is amazing how many great referrals she gets me. The domainer said something like, sell it quick at $500.
So I countered with $10,000. I didn’t think they would take it, but figured I could always come back down to $500 if needed. I didn’t need the money at the moment, and was just enjoying the game.
I get the word back from godaddy who was the go between, and I get a story that $5,000 is as far as they can go, and even that was pushing it.
I politely agreed to $5,000 and we put it into escrow.
I have often asked how to value a domain, and have heard many others ask the same question. The answer I hear the experts say is whatever the market can bear, often determined by one individuals value of the domain.
In this case the guys who bought it valued it at $5,000, but it could have just as easily sold for $10,000 or $500, or not at all. In fact I still have never gotten an offer for roadfish.com and it is one of my favorite domains of all.