So a year ago hostgator forced us to change dedicated servers. That story was documented then. Over time we have been working to move our websites to new hosting companies. So far all of that has gone well. We still have some sites hosted on hostgator.
Tonight I needed to get access to my WHM. I have been on the phone with Host Gator for 22 minutes, and they have been unable to change my password to give me access to my server.
This is no exaggeration, about the 6th time in the past year we have had a similar conversation with them.
They are very nice and apologetic, but somehow can not get the most basic function of the server, the ability to log in and out of it, to work.
Really the only reason I am writing this, is a hope that someone there will finally take enough responsibility to fix this for us.
It will still be some months before we are finished migrating all of our sites off of hostgator.
They have with no exaggeration caused me an extra 40 or more hours of work this past year, all because of the forced server migration when I was traveling, while begging them not to do it.